Support
A person in Rotterdam will answer.
No ticket numbers and no chatbot. Write to us about an order, a delivery, a broken bottle or a question about a batch, and you will hear back the same day in almost every case — always within one working day.
Contact
- hello@embra.comOrders, deliveries and anything about a bottle.
- Trade
- trade@embra.comVenues and retail — or apply on the Wholesale page.
- Telephone
- +31 10 214 88 20Monday to Friday, 09:00–17:00 CET.
- The room itself
- Brede Hilledijk 42
3072 NX Rotterdam
The NetherlandsNot a shop. Collection by arrangement only.
Send a message
Shipping
Every order is packed and dispatched from Rotterdam within two working days, cooled overnight first, and sent in moulded pulp with no plastic anywhere in the parcel. Tracking arrives by email the moment the box is scanned. We do not ship outside the EU — the cold chain is too long to be honest about.
| Destination | Delivery | Rate |
|---|---|---|
| Netherlands | Next working day | €5.95 — free above €45 |
| Belgium | Next working day | €5.95 — free above €45 |
| Germany, France, Denmark | 2–3 working days | €8.50 — free above €70 |
| Rest of the EU | 3–5 working days | €12.00 — free above €90 |
Returns
Unopened cases
Return within fourteen days of delivery for a full refund, including what you paid for outward shipping. Email us first and we send a prepaid label; the case travels back in the same pulp it arrived in.
Broken or turned
Send one photo to hello@embra.com and we replace the whole case immediately. Nothing needs to go back, and there is no form. Refunds land on the original card within three working days.
Opened bottles
We cannot take back opened bottles for food safety reasons, but if one does not taste right we still want to know the batch number — it is written by hand on the back label and it tells us exactly which tank to check.
Most answers are already written down.